Rubicon for Enterprise CRM

With tightening margins and increasing competition, financial services organisations face the challenge of continually improving their customer service on limited resources. Accelerator is an easy to use and implement CRM solution designed to improve efficiency and customer service. It will integrate with back office and legacy systems to leverage existing IT investment.

Comprehensive customer profile
Accelerator's intuitive interface provides a comprehensive profile of every customer. This is combined with intelligent workflow and call scripting to create a consistent customer experience. This enables improved customer retention, creates cross-selling opportunities and ensures regulatory compliance.

Improved efficiency
Accelerator automates existing manual processes and defines business-led workflows to help manage tasks. This allows staff to follow the most efficient path to dealing with customer enquiries, leading to significant improvements in operational efficiency.

Corporate performance measurement
Accelerator enables the measurement of who does what, when and to which customer or prospect. Information is presented in a reporting dashboard, enabling the close monitoring of staff performance and the ability to set realistic motivational goals for staff.

Flexibility
Rubicon strives to ensure that its solutions are built around client aims, requirements, scale and existing operations. Accelerator's flexible architecture enables the agility to respond effectively to changing business environments. Rubicon prides itself on its professionalism and its commitment to leveraging IT to solve key business challenges in the financial services market.